Beeopera

Terms of Service

Last Updated: March 13, 2026

These Terms of Service ("Terms") govern your access to and use of the Beeopera booking and scheduling platform ("Service") operated by Beeopera ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you confirm that you:

  • Are at least 16 years of age
  • Have the legal capacity to enter into a binding agreement
  • Accept these Terms and our Privacy Policy

If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Beeopera is a booking and scheduling platform that allows you to:

  • Manage customer records, reservations, and schedules
  • Send notifications to customers and team members via email, SMS, and in-app channels
  • Organize your team with role-based access control
  • Invite team members and manage your organization

3. Your Account

3.1 Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the accuracy of your account information.

3.2 Security

You are responsible for safeguarding your account credentials. You must notify us immediately if you suspect unauthorized access to your account. We are not liable for any loss resulting from unauthorized use of your account.

3.3 Account Deletion

You may request deletion of your account at any time. Upon request:

  • Your account will be immediately disabled
  • After a 30-day grace period, your personal data will be permanently anonymized or deleted
  • You may cancel the deletion during the grace period by contacting us

4. Your Data

4.1 Ownership

You own your data. All content, customer records, reservations, files, and any other data you create or upload through the Service remains your property. We claim no ownership or intellectual property rights over your data.

4.2 License to Operate

By using the Service, you grant us a limited, non-exclusive license to store, process, and transmit your data solely for the purpose of providing and maintaining the Service. This license terminates when you delete your data or close your account.

4.3 What We Will Never Do With Your Data

  • We will never sell your data to any third party for any reason.
  • We will never use your data to train AI or machine learning models, whether our own or those of any third party. This includes but is not limited to large language models, recommendation systems, predictive analytics engines, and any other form of automated learning.
  • We will never share your data with advertisers or use it for targeted advertising.
  • We will never provide your data to data brokers or similar entities.
  • We will never access your data for purposes unrelated to providing the Service, except where required by law.

4.4 Customer Data Responsibility

If you store personal data of your customers in the Service, you act as the data controller for that data. You are solely and fully responsible for:

  • Having a lawful basis to collect and process your customers' personal data
  • Obtaining any required consent before storing customer data in the Service
  • Informing your customers about how their data is used
  • Responding to your customers' data rights requests
  • Complying with all applicable data protection regulations (e.g., GDPR, CCPA)
  • Ensuring the accuracy and lawfulness of all customer data you enter

You assume full liability for any customer data you store in the Service. If you enter, upload, or otherwise make available any personal data without the proper legal basis, consent, or authorization, you are solely responsible for any resulting claims, damages, fines, or legal consequences. We are not liable for any misuse, unauthorized disclosure, or unlawful processing of customer data that results from your actions or omissions. You agree to indemnify and hold us harmless from any claims brought by third parties arising from customer data you have stored in the Service.

We act as a data processor for customer data you store in the Service, processing it only according to these Terms and our Privacy Policy. We do not verify, audit, or assume responsibility for the lawfulness of customer data you choose to store.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Send unsolicited bulk communications (spam) through the notification features
  • Upload malicious files or content
  • Attempt to gain unauthorized access to other accounts, systems, or data
  • Interfere with or disrupt the Service or its infrastructure
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to store or transmit content that infringes on intellectual property rights
  • Exceed reasonable usage limits or abuse the Service in a way that degrades it for other users
  • Share your account credentials with others or create accounts for the purpose of circumventing restrictions

We reserve the right to suspend or permanently ban accounts that violate these terms, at our sole discretion and without prior notice. Any abuse of the Service — including but not limited to spamming, storing unlawful content, harassment, fraudulent activity, or repeated violations of these Terms — may result in immediate and permanent termination of your account and forfeiture of access to all associated data.

6. Notifications Sent on Your Behalf

When you use the Service to send notifications (email, SMS) to your customers, you acknowledge that:

  • You have the appropriate consent or legal basis to contact those recipients
  • Every non-transactional email includes an unsubscribe mechanism as required by law
  • Recipients who unsubscribe will be suppressed and will not receive further non-transactional notifications
  • You will not use the notification features to send misleading, fraudulent, or illegal content

We reserve the right to suspend notification capabilities if we detect abuse.

7. Multi-Tenancy and Data Isolation

The Service operates on a multi-tenant architecture. Each organization ("tenant") has logically isolated data. Team members can only access data within tenants they are members of, subject to the permissions assigned by the tenant's roles.

  • Tenant owners have full administrative control over their organization's data and members
  • Team members have access based on their assigned role and permissions
  • Removing a member from a tenant immediately revokes their access to that tenant's data
  • Deleting a tenant permanently removes all associated data (customer records, reservations, notification history, templates, and files)

8. Intellectual Property

8.1 Our Property

The Service, including its design, code, features, and documentation, is owned by Beeopera and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding.

8.2 Your Property

As stated in Section 4.1, you retain full ownership of all data you create or upload through the Service.

9. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide reasonable advance notice)
  • Unplanned outages or infrastructure issues
  • Force majeure events

We are not liable for any damages resulting from temporary unavailability of the Service.

10. Limitation of Liability

To the maximum extent permitted by law:

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
  • Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim
  • We are not liable for any loss of data beyond our obligation to maintain reasonable backups and security measures as described in our Privacy Policy

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Customer data you store or communications you send through the Service

12. Termination

12.1 By You

You may stop using the Service and delete your account at any time.

12.2 By Us

We may suspend or terminate your access to the Service if:

  • You violate these Terms
  • Your use of the Service poses a risk to other users or our infrastructure
  • Required by law

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including data ownership, limitation of liability, and indemnification) will remain in effect.

13. Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration authority in the jurisdiction where Beeopera is incorporated.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the Service or by email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you may delete your account before they take effect.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Beeopera regarding your use of the Service.

17. Contact

If you have questions about these Terms, contact us at:

Email: [email protected]